How It Works

What does Kimbo Online Store do?+

Kimbo Online Store helps you ship products from US & European stores to any country, even from US & European companies that do not typically ship directly to your country. We give you a US & European shipping address with certain amount of storage days and forward the packages delivered directly to you at the lowest guaranteed shipping cost.

How do I sign up to become a Kimbo Parcel Forwarder? +

Anyone from anywhere in the world can become a Kimbo Parcel Forwarder. It is totally free and really easy. On the home page, click on Parcel Portal. Then click on ‘Register’. Enter the required information. Log in for the first time after registering. Upon first login, you will be asked to choose your membership plan. Your registration is completed as soon as you choose your membership plan NOTE: Please make sure to read each membership plan’s benefits you get. Kimbo Online Store is not responsible for any mistakes or fees you encountered due to not reading the membership plan.

Which countries do you ship to?+

We currently ship to all countries except: Cuba, Myanmar, North Korea, Sudan, Iran, and Syria. We also don’t ship locally. If you want to have your items ship within the USA then you can ship your items directly from the seller. Note: We do not conduct any type of transactions whatsoever (shipping, business, payment etc.) with the following countries: Cuba, Iran, Myanmar, North Korea, Sudan and Syria.

What can I do if a store requires me to have a US debit card and US shipping address? +

You can opt for an Assisted Purchase. Simply fill out our Assisted Purchase form [link] to tell us the product you want to purchase. We’ll buy it for you and get it shipped to our warehouse or special home address, from where it’ll be sent to you

What is a Direct Purchase?+

A Direct Purchase allows you to purchase products from any online US & European stores using your own payment method and get them delivered directly to our warehouse. From our warehouse, we ship your products to your international address.

What is an Assisted Purchase?+

Some US & European online stores do not allow you to use foreign credit cards for payment on their websites and some require you to have a US & European shipping address. For such scenarios, we offer Assisted Purchase. Simply fill out the Assisted Purchase Request form and let us know what you would like us to purchase on your behalf online from any US & European based sellers. We will purchase your products online using our US & European credit card and receive the requested items for you at our US & European based warehouse, from where your shipment will then be forwarded to your international address. If the store that you are buying from does not ship to package-forwarding companies (for example: Sephora, ULTA, Coach), we will provide a special address instead of our warehouse address.

How can I submit an Assisted Purchase request?+

Log into your account and click on the home button. -Click on the Begin Assisted Purchase button. -Fill out the Assisted Purchase Request form and let us know what you would like us to purchase on your behalf. – We will purchase and receive the requested items for you and ship them to your international address.

Can I shop from International Online Stores based outside the US?+

You can shop from online store based outside US, but you will have to pay the customs duty. According to USA customs, if the items cost is more than $800 then you will have to pay the customs duties and taxes on that item. As we will be the receiver of your package so we will have to pay on your behalf, and then you will have to pay us that customs duties. We will charge your wallet these custom duties or any fees that comes with it.

How many items can I purchase at a time? +

There is no limit to the number of items you can purchase at a time, as long as you are buying the products from the same store.

Should I notify Kimbo Online Store of any incoming packages?+

Although it is not a requirement, we recommend you fill out the Incoming Package form available in your Dashboard. If you have filled out the Incoming Package form, you will be instantly notified when your package arrives at our warehouse. You do not have to wait for 12-16 business hours for your package to be uploaded to your account.

Can you consolidate my packages into one box? +

Yes, we can consolidate as many of your small packages as possible into the maximum size of a single box available.

Can you repack my items in a smaller box? +

Yes, we understand that companies ship in large boxes. To save you money on shipping we will repack your items in the smallest possible box without compromising on the safety of your shipment.

I have submitted the consolidation request, when will my shipment be ready?+

It usually takes 12 to 24 business hours for your shipment to be prepared after you have submitted a consolidation request. You will be notified when your shipment is ready.

What kinds of things am I NOT allowed to buy? +

Please check before you shop. Due to the USA export regulations and carrier restrictions, we are not able to export certain items. Before you buy items from the USA or other countries, please be sure they are not on our Do not Purchase List.

What phone number should I use when placing an online order? +

Some online stores will ask for a US phone number. Do add our phone number provided to you in your address.

Does Kimbo Online Store provide insurance for damaged or lost items? +

Insurance is available via DHL, UPS, FedEx, and USPS. Aramex will only cover up to $100. In case of any damaged or lost products, we will file the claim with the shipper on your behalf. Please contact us for filing any claims within 2 days of receiving your order.

How do I send a picture via Messages? +

On our Live Chat option, simply click on the attachment icon to send a picture.

How does Kimbo Online Store help me shop from American & European stores? +

In order to shop from US & European stores online, create your Kimbo Online Store account by clicking. Once you sign up for free, we’ll provide you with a unique US or European shipping address based on your membership plan in your dashboard that you can use for your purchases. Once you’ve made your purchase, let us know and we’ll ship your package to your address/country anywhere in the world

Does the Kimbo Online Store warehouse accept packages on weekends?+

As we only accept packages that have been received and signed by a warehouse representative, the packages need to be delivered on working days. If your estimated delivery is on the weekend, you can ask your courier to reschedule the delivery so it is delivered on a weekday instead. Please note that Amazon offers the option to have packages delivered only during the weekdays. If you have an Amazon account, you can go to your delivery preferences and turn off weekend delivery.

Currently, the following modes of payment are available:+

— Credit/Debit Cards – from all over the world:

What is the Kimbo Online Store Wallet?+

Your wallet can be utilized for the following purposes: – To notify you of any due charges that you need to pay. This is in case you are charged with any cancellation fee or return shipment cost. – To store any money that has been refunded to you in case of return of any products. – To deposit money in advance to be used for future shipments.

Why do I have a negative balance in my wallet?+

Your wallet can show negative balance for any of the following reasons: – You have cancelled a prepared shipment and have been charged with cancellation fee. – You returned a shipment from outside of the US and have been charged with shipping charges for the return

Is there a spending limit for Assisted and Direct Purchase? +

There is no spending limit for Assisted and Direct Purchase requests.

Why do I have a negative balance in my wallet?+

Your wallet can show negative balance for any of the following reasons:
– You have canceled a prepared shipment and have been charged with cancellation fee.
– You returned a shipment from outside of the US and have been charged with shipping charges for the return.

Is there a spending limit for Assisted and Direct Purchase?+

There is no spending limit for Assisted and Direct Purchase requests.

Are there any hidden charges?+

Kimbo Online Store has absolutely no hidden charges. We are upfront about all our charges.

What are the ‘Customs’ and ‘Insurance’ values in the Customs Declaration Form?+

Customs Value: This is the value that we put on the Commercial Invoice. It is the value that the Customs Department of your country will assess to determine whether customs duty is due on the items being imported. It is up to you to decide this value, we simply put the value that you tell us to. For example, in the United States, personal items exceeding $800 will be charged with customs tax. If the value is less than $800, you do not have to pay customs tax in the United States. It is your responsibility to know how your Local Customs Agency functions and what they charge. Insurance Value: If you want to insure your package through the Shipping Carrier, your package will only be insured up to the value you put in this field. Both Customs and Insurance values share the same field because they have to be the same. You cannot claim, for example, that your package is only worth $10 to your Customs Department and then claim insurance for $100 if your package is damaged. Please note that the published shipping rates are for door-to-door delivery. You may also be liable to tax and import duty, which differs from country to country. Many countries have a duty-free limit where goods below a certain value can be imported without duty and/or tax. Please refer to your country’s local Customs Department for more information on duties or import fees.

Are there any extra charges on perfumes?+

What is ‘Express Processing’ in the consolidation request?+

By selecting Express Processing, you can have your package processing prioritized for just $5. The processing normally takes 12 to 24 business hours, but with Express Processing, it will only take 10 business hours. You will receive an email to choose your carrier and make your payment.

How much does Kimbo Online Store insurance cost?+

The insurance fee is $1.6 per $100 (with a minimum of $3).

What are the charges for returning the product to the seller?+

The return fee is $5 per Package if you provide the return labels. However, without the return labels, you are charged a $5 processing fee and the return shipping fee.

How much does shipping cost and what does this cost include?+

We offer international shipping at affordable rates. Shipping costs vary from country to country. It also depends on the weight and dimensions of your final shipment’s box. Use our ‘Quick Look Shipping Calculator’ to find out the shipping rates for your shipment.

Do your shipping rates include customs fees, tariffs or taxes?+

Our shipping rates do not include customs fees, tariffs or taxes. The published shipping rates are for door-to-door delivery. You may be liable for tax and import duty which differs from country to country. Many countries have a duty-free policy where goods below a certain value can be imported without duty or tax. Please consult your country’s local Customs Department for more information on duties or import fees

How long does it take for a package to be updated on my account upon its arrival to the warehouse?+

Packages are updated on your account within 12-16 business hours of their arrival at the warehouse. If you want your package to be updated on your account as soon as it arrives, please fill the ‘Incoming Package Form, and our team will scan and upload it to your account as soon as it arrives to the warehouse.

My shipment is ready, when will it be shipped? +

Congratulations! Now that your shipment is ready, kindly choose your carrier service and make the payment. Your package will ship on the same day if the payment is received before 12 pm EST.

How long can a ready shipment be held while the payment is pending?+

You are required to make the payment within 15 days after your shipment prepares. After that, you will be charged an additional $2 per day for the next 15 days. If you still fail to pay for your prepared consignment, you will not be able to claim it anymore.

How long will it take for my shipment to arrive?+

This depends on the carrier service you choose and can range from 3 – 15 days. We will provide shipping confirmation with your tracking number so you can track your order while it is on its way to you.

How can I file an insurance claim for lost or damaged packages? +

Please contact with ‘Insurance Claim’ written in the subject field. You can also file your insurance claims on our Live Chat. If you received a damaged item, we will require details of the kind of damage along with photos and videos, so we can submit them to the shipping company. It is important to note that having an insurance on your shipment is necessary to file a claim in case of damaged or lost products. If your item is damaged due to packaging you may be responsible if you requested to package it in a very small box to reduce shipping costs. We always accept your requests as facilitators but we DO NOT recommend this. If your insurance claim is accepted by the shipping company, they will send a return shipping label and the product must be returned unused. Insurance is only covered for the amount stated in Insurances and Customs field on your request. Shipping costs cannot be recovered unless you add them in to insurance and customs value. There are three instances of claiming for insurance of damaged goods: – If the shipper is responsible, we file the claim with the shipper on your behalf and pay you the amount we receive from the shipper – If an item reaches our warehouse already damaged, we will inform you before shipping it to you. In this case, you have to contact the seller you purchased the item for any requests of further processing – If our employees at the warehouse are responsible for any damage during the handling of your products, we will refund the amount that your product is worth. Please note: We will not accept any claim if you don’t report to us any issue regarding your shipment within 3 days.

What are the cancellation charges for a ready shipment?+

Once prepared, your shipment is in the ‘Pending Payments’ section. If you cancel your shipment at this stage, you will be charged $5 cancellation fee

Can I ship to another package forwarder? +

Unfortunately, we can’t ship your package to any package forwarding company inside the US.

How much free storage are we offering per package?+

We offer a free members 20 days storage per package, premium members 90 days storage per package and business members 180-days storage per package. At the end of storage days, we will charge $1 a day for one month. After 1 month, you will not be able to claim it anymore.

What’s your return policy? +

For Assisted Purchases: We hope you love your purchase. However, if there is any reason you are not completely satisfied, we are happy to offer a refund of your merchandise cost within 20 days of placing your order. Our time-frame for returns also depends upon the vendors’ returns policy. Example: if the vendor who supplied your items has a 14-day return policy, we may not be able to process your return as it may take that long for us to receive your items. NOTE: You are responsible for paying for the return shipping label and any Bank Fees associated with processing your refund. All returned items must be unused and in their original packaging. To begin the return process, please email Terms and conditions apply. For Direct Purchases: You can initiate a return request with Kimbo Online Store however where most US retailers refund the product in full sometimes either there is a deduction or the product is non- refundable. Make sure you check the return policy with the store before making a purchase/processing a return request. Due to the costs associated with global purchases, the following fees are non-refundable: – Processing Fees – Shipping charges – express processing fee (if there is any) If you have received a defective or damaged item, simply send a photo to We look forward to hearing from you!

How do I return a package?+

To return a package you ordered, just follow these steps: Log in to your Kimbo Online Store account Go to the ‘Storage Centre section’ Click on the ‘My Storage’ tab Select the ‘Return’ button on the right side of the item you wish to return You will be asked for a return label, which can be provided by the seller of the item. Attach a picture of this return label and submit your return report.

Do couriers restrict any items? +

Every courier service has restrictions on the shipping of different items. To view restricted and prohibited items go to your dashboard and download the file.

Do you ship Dangerous Goods?+

We are certified to ship dangerous goods with DHL and Aramex. These may include items such as battery-operated gadgets, perfumes, and makeup products. Please note that certain items are restricted by couriers; for more information on this, refer to the FAQ on restricted items by couriers.

Which countries does Aramex ship dangerous goods to?+

Aramex ships perfumes, and makeup items to following countries: UAE Saudi Arabia Bahrain Kuwait Oman Jordan

Are there any extra charges for shipping perfumes?+

policy with the store before making a purchase/processing a return request.
If the perfume bottle contains more than 30ml liquid, an additional $15 is charged by Aramex. A single perfume bottle must not contain more 100 ml liquid. You can ship a maximum of 5lbs to 6 lbs of perfume bottles in one shipment.

What are the limitations on shipping battery-operated gadgets?+

Since this category is heavily regulated, please contact us at to know if the battery-operated gadget that you are interested in can be shipped or not

This is the list of items that we DO NOT SHIP. Please review it before making any purchases:+

Firearms or Firearm parts, or parts of any weapons. Firearms, guns & accessories, including replicas • Prescription medications, including dental & veterinary • Prescription medical devices • Medical devices not FDA-approved • Prohormones, Human Growth Hormones, stem cell treatments, steroids or synthetic versions • The following items that are not labeled in English, or without FDA-approved labeling requirements: Non-prescription medications, Food • Dietary supplements, Cosmetics (only with some carriers) • Any food, drug or cosmetic that has been issued a Consumer Safety Advisory Warning • Perishable products of any kind • Lab reagents, biologics, cultures, medical specimens • Poisonous substances • Toxic substances, including inhalation hazards • Infectious substances • Explosives, fireworks, gun powder, flares or matches • Gasoline, diesel or other fuels • Lighters containing fuel or empty Meals Ready to Eat (MRE) • Pesticides, herbicides, fungicides • Radioactive elements or products • Self-balancing boards (hoverboards) • Oxidizing agents • Fire extinguishers • BB/pellet/airsoft/paintball guns, parts and projectiles • Ammunition, magazines & bayonets • Stun guns & tasers • Tear gas, mace & pepper spray • Gas masks & gas mask filters • Law enforcement striking weapons, including saps, batons & Billy clubs • Handcuffs of any material, including plastic zip tie restraints & straitjackets • Body armor, helmets or personal protection articles with Kevlar or ballistic ratings • Military/tactical/police shields • Government, police or military uniforms, IDs and Badges (real or replica) • Military training equipment • Military and/or dual-use flight helmets and flight jumpsuits • Military and law enforcement equipment • Thermal imaging, InfraRed or other night vision devices • Rifle scopes, laser pointing & aiming devices for firearms • Defense articles controlled under the US Munitions List as defined under the International Traffic in Arms Regulations • Self-propelled vehicles Damaged batteries • Any dual-use or commercial article controlled under the Commerce Control List (CCL) as defined under the Export Administration Regulations, where the control status requires a Bureau of Industry and Security (BIS) approved export license • Counterfeit products • Contraband or illegal substances • Lottery tickets • Gambling devices & accessories • Lock picking devices • Rough diamonds • Live or dead animals or insects • Human remains • Coral • Brazilian rosewood • Skin or leather of snakes, alligators, crocodiles, stingrays, and other reptiles or amphibians • Skin, fur or leather of wolves, bears, elephants, rhinos and certain deer and foxes • Sturgeon or Beluga caviar • Agricultural products, including certain seeds, live or dead plants, unfinished or untreated wood & soil Items containing animal products controlled under the Endangered Species Act, Marine Mammal Protection Act, or requiring a permit under CITES • Any unidentifiable material, substance or chemical • Toy Gun • Sex Toys • Alcoholic drink • Besides what is listed above, you are responsible for knowing your country’s import restrictions. We are not responsible if your shipment is detained or returned due to import restrictions imposed by your country

Which countries does Aramex ship batteries to?+

Aramex ships batteries to following countries: UAE Saudi Arabia Kuwait Bahrain

Can I import a package to your warehouse and how you will handle the customs duties? +

Yes, you can import a package to our warehouse. If the package’s declared value is less than $800 then USA customs will not charge any duty but if the customs value is more than $800 then USA customs will charge the duties. We will then charge that amount to you while turning your wallet negative, and after inspecting the package we will assign it to your storage.

Can I ship weapons or military equipment?+

Shipping weapons is strictly prohibited. If your shipment is found to contain weapons or weapon parts, they will be confiscated and handed over to the police. You will not be able to return the weapons to the seller. Similarly, shipping any form of military gear and equipment is also prohibited, including military clothing or accessories of any kind.

Does Kimbo Online Store handle local custom duties?+

We only handle local duties for residents from the Seychelles. If your shipment is being shipped to Seychelles you will be charged $10.00 clearing fee for Seychelles Groupage, if you chose shipment on your own then other clearing fees will be applied.

Are the products being sold on Kimbo Online Store Authentic?+

Self-propelled vehicles
All our products we sell on our website are directly from manufactures or other sellers, we make sure these products are original and brand new before shipping them to you.