RETURN AND EXCHANGE POLICY
Last Updated: 8/5/2022
Thank you for shopping at https://kimboonlinestore.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Exchange Policy:
(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Kimbo Online Store
Located at Carrefour Des Art Building
refer to the items offered for sale on the Service.
mean a request by You to purchase Goods from Us.
refers to the Website.
refers to My Site, accessible from https://kimboonlinestore.com
means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Products that are bought from the Physical Stores can be returned.
All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
All return request must be approved before sending the item back to Kimbo Online Store. Shipment fees are non refundable. The client is responsible to pay the shipping fees when shipping the item back to Kimbo Online Store.
In order to be eligible for a refund, you have to return the goods within 14
days of your purchase. If the product is damaged in any way, or you have initiated the return after 14
days have passed, you will not be eligible for a refund.
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
Aside from these conditions there are items that can be returned but are not refundable as stated in the following:
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method
you’ve used during the purchase. If the payment was made thru bank the following information are needed to be provided:
Full name and IBAN number
Unfortunately, product that were marked as a gift when purchased is not allowed
to be Returned or Exchanged.
Unfortunately, product that were marked as a Bundled when purchased is not allowed
to be Returned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: email@example.com
You will be updated for their Return Status through their EMAIL,
provided that contact information is recorded to us.