Welcome To Help Centre
At Kimbo Online Store, Ship everything you love from the US & UK right to your international doorstep, supporting 220+ countries!
+44 (800) 027 64344
Our Office Location
Kimbo Online Store LTD,
128 City Road, London, EC1V 2NX, United Kingdom
Services We Are Offering
Shopping at any US & UK online store is easy with help from Kimbo Online Store. Become a member, receive a Kimbo Online Store address and ship items from US & UK merchants to our Delaware Warehouse. Once we receive your purchase, we will help you export everything right to your door.
USA Parcel Forwarding
Get access thousands of US stores to shop your favorite brands and products. We offer warehousing services in Delaware to your Doorstep. Get affordable shipping rates Internationally.
UK Parcel Forwarding
Get access thousands of UK stores to shop your favorite brands and products. We offer warehousing services in Southall to your Doorstep. Get affordable shipping rates Internationally.
Seychelles Clearing Agent
We provide the best Seychelles clearing procedures for our seychellois clients. With high standards we have set and knowledgable in custom regulation you will get all the benefits.
We partner with the world's leading Courier Companies
We have partnered with the top leading courier companies to deliver your packages accross the globe. Get the best rates to your international doorstep.
Kimbo Online Store helps you ship products from US & UK & to any country, even from US & UK companies that do not typically ship directly to your country. We give you a US & UK shipping address with certain amount of storage days and forward the packages delivered directly to you at the lowest guaranteed shipping cost.
Anyone from anywhere in the world can become a Kimbo Shopaholic. It is totally free and really easy. On the home page, click on Parcel Portal. Then click on ‘Register’. Enter the required information. Log in for the first time after registering. Upon first login, you will be asked to choose your membership plan. Your registration is completed as soon as you choose your membership plan NOTE: Please make sure to read each membership plan’s benefits you get. Kimbo Online Store is not responsible for any mistakes or fees you encountered due to not reading the membership plan.
We currently ship to all countries except: Cuba, Myanmar, North Korea, Sudan, Iran, and Syria. We also don’t ship locally. If you want to have your items ship within the USA & UK then you can ship your items directly from the seller. Note: We do not conduct any type of transactions whatsoever (shipping, business, payment etc.) with the following countries: Cuba, Iran, Myanmar, North Korea, Sudan and Syria.
A Direct Purchase allows you to purchase products from any online US & UK stores using your own payment method and get them delivered directly to our warehouse. From our warehouse, we ship your products to your international address.
Some US & UK online stores do not allow you to use foreign credit cards for payment on their websites and some require you to have a US & UK shipping address. For such scenarios, we offer Assisted Purchase. Simply fill out the Assisted Purchase Request form and let us know what you would like us to purchase on your behalf online from any US & UK based sellers. We will purchase your products online using our US & UK credit card and receive the requested items for you at our US & UK based warehouse, from where your shipment will then be forwarded to your international address. If the store that you are buying from does not ship to package-forwarding companies (for example: Sephora, ULTA, Coach), we will provide a special address instead of our warehouse address.
You can shop from online store based outside US, but you will have to pay the customs duty. According to USA customs, if the items cost is more than $800 then you will have to pay the customs duties and taxes on that item. As we will be the receiver of your package so we will have to pay on your behalf, and then you will have to pay us that customs duties. We will charge your wallet these custom duties or any fees that comes with it.
Although it is not a requirement, we recommend you fill out the Incoming Package form available in your Dashboard. If you have filled out the Incoming Package form, you will be instantly notified when your package arrives at our warehouse. You do not have to wait for 12-16 business hours for your package to be uploaded to your account.
Yes, we can consolidate as many of your small packages as possible into the maximum size of a single box available.
It usually takes 12 to 24 business hours for your shipment to be prepared after you have submitted a consolidation request. You will be notified when your shipment is ready.
Please check before you shop. Due to the USA export regulations and carrier restrictions, we are not able to export certain items. Before you buy items from the USA or other countries, please be sure they are not on our Do not Purchase List.
Shop and Ship from US with confidence. Offering express and budget shipping solution for our clients.
We are certified to ship dangerous goods with DHL and Aramex. These may include items such as battery-operated gadgets, perfumes, and makeup products. Please note that certain items are restricted by couriers.
Aramex ships batteries to following countries: UAE Saudi Arabia Kuwait Bahrain
Yes, you can import a package to our warehouse. If the package’s declared value is less than $800 then USA customs will not charge any duty but if the customs value is more than $800 then USA customs will charge the duties. We will then charge that amount to you while turning your wallet negative, and after inspecting the package we will assign it to your storage.
Shipping weapons is strictly prohibited. If your shipment is found to contain weapons or weapon parts, they will be confiscated and handed over to the police. You will not be able to return the weapons to the seller. Similarly, shipping any form of military gear and equipment is also prohibited, including military clothing or accessories of any kind.
We only handle local duties for residents from the Seychelles. If your shipment is being shipped to Seychelles you will be charged $10.00 clearing fee for Seychelles Groupage, if you chose shipment on your own then other clearing fees will be applied.
Every courier service has restrictions on the shipping of different items. To view restricted and prohibited items go to your dashboard in your portal and download the file.
To return a package you ordered, just follow these steps: Log in to your Kimbo Online Store account Go to the ‘Storage Centre section’ Click on the ‘My Storage’ tab Select the ‘Return’ button on the right side of the item you wish to return You will be asked for a return label, which can be provided by the seller of the item. Attach a picture of this return label and submit your return report.
We offer a Free Members 20 days storage per package, Premium Members 180 days storage per package and Boss Members 210 days storage per package. At the end of storage days, we will charge $1 a day for one month for a maximum of 30 days. After 30 days, you will not be able to claim it anymore.
Unfortunately, we can’t ship your package to any package forwarding company inside the US & UK.
Once prepared, your shipment is in the ‘Pending Payments’ section. If you cancel your shipment at this stage, you will be charged maximum $5 cancellation fee depending on your Membership Plan.
In order to shop from US & European stores online, create your Kimbo Online Store account by clicking. Once you sign up for free, we’ll provide you with a unique US or UK shipping address based on your membership plan in your dashboard that you can use for your purchases. Once you’ve made your purchase, let us know and we’ll ship your package to your address/country anywhere in the world
We are a certified Dangerous Goods handler. We are able to handle Dangerous Goods to certain countries. Dangerous Good fee may apply.
This depends on the carrier service you choose and can range from 3 – 15 days. We will provide shipping confirmation with your tracking number so you can track your order while it is on its way to you.
Please contact email@example.com with ‘Insurance Claim’ written in the subject field. You can also file your insurance claims on our Live Chat. If you received a damaged item, we will require details of the kind of damage along with photos and videos, so we can submit them to the shipping company. It is important to note that having an insurance on your shipment is necessary to file a claim in case of damaged or lost products. If your item is damaged due to packaging you may be responsible if you requested to package it in a very small box to reduce shipping costs. We always accept your requests as facilitators but we DO NOT recommend this. If your insurance claim is accepted by the shipping company, they will send a return shipping label and the product must be returned unused. Insurance is only covered for the amount stated in Insurances and Customs field on your request. Shipping costs cannot be recovered unless you add them in to insurance and customs value. There are three instances of claiming for insurance of damaged goods: – If the shipper is responsible, we file the claim with the shipper on your behalf and pay you the amount we receive from the shipper – If an item reaches our warehouse already damaged, we will inform you before shipping it to you. In this case, you have to contact the seller you purchased the item for any requests of further processing – If our employees at the warehouse are responsible for any damage during the handling of your products, we will refund the amount that your product is worth. Please note: We will not accept any claim if you don’t report to us any issue regarding your shipment within 3 days.
You are required to make the payment within 30 days after your shipment prepares. After that, you will be charged an additional $2 per day for the next 10 days. If you still fail to pay for your prepared consignment, you will not be able to claim it anymore.
Congratulations! Now that your shipment is ready, kindly choose your carrier service and make the payment. Your package will ship on the same day if the payment is received before 12 pm EST.
If the perfume bottle contains more than 30ml liquid, an additional $15 is charged by Aramex. A single perfume bottle must not contain more 100 ml liquid. You can ship a maximum of 5lbs to 6 lbs of perfume bottles in one shipment.
Since this category is heavily regulated, please contact us at firstname.lastname@example.org to know if the battery-operated gadget that you are interested in can be shipped or not.
Credit/Debit Cards – from all over the world
Your wallet can be utilized for the following purposes: To notify you of any due charges that you need to pay. This is in case you are charged with any cancellation fee or return shipment cost. To store any money that has been refunded to you in case of return of any products. To deposit money in advance to be used for future shipments.
Your wallet can show negative balance for any of the following reasons: You have cancelled a prepared shipment and have been charged with cancellation fee. You returned a shipment from outside of the US and have been charged with shipping charges for the return
There is no spending limit for Assisted and Direct Purchase requests.
Shop & Ship With Confidence
Get access to thousands of USA & UK stores. Shipping to 220 countries and territories to your doorstep.
Kimbo Online Store has absolutely no hidden charges. We are upfront about all our charges.
Customs Value: This is the value that we put on the Commercial Invoice. It is the value that the Customs Department of your country will assess to determine whether customs duty is due on the items being imported. It is up to you to decide this value, we simply put the value that you tell us to. For example, in the United States, personal items exceeding $800 will be charged with customs tax. If the value is less than $800, you do not have to pay customs tax in the United States. It is your responsibility to know how your Local Customs Agency functions and what they charge. Insurance Value: If you want to insure your package through the Shipping Carrier, your package will only be insured up to the value you put in this field. Both Customs and Insurance values share the same field because they have to be the same. You cannot claim, for example, that your package is only worth $10 to your Customs Department and then claim insurance for $100 if your package is damaged. Please note that the published shipping rates are for door-to-door delivery. You may also be liable to tax and import duty, which differs from country to country. Many countries have a duty-free limit where goods below a certain value can be imported without duty and/or tax. Please refer to your country’s local Customs Department for more information on duties or import fees.
The insurance fee is $1.6 per $100 (with a minimum of $3).
The return fee is $5 per Package if you provide the return labels. However, without the return labels, you are charged a $5 processing fee and the return shipping fee.
We offer international shipping at affordable rates. Shipping costs vary from country to country. It also depends on the weight and dimensions of your final shipment’s box. Use our ‘Quick Look Shipping Calculator’ to find out the shipping rates for your shipment.
Our shipping rates do not include customs fees, tariffs or taxes. The published shipping rates are for door-to-door delivery. You may be liable for tax and import duty which differs from country to country. Many countries have a duty-free policy where goods below a certain value can be imported without duty or tax. Please consult your country’s local Customs Department for more information on duties or import fees.
Packages are updated on your account within 12-16 business hours of their arrival at the warehouse. If you want your package to be updated on your account as soon as it arrives, please fill the ‘Incoming Package Form, and our team will scan and upload it to your account as soon as it arrives to the warehouse.
Some online stores will ask for a US phone number. Do add our phone number provided to you in your address.
Insurance is available via DHL, UPS, FedEx, and USPS. Aramex will only cover up to $100. In case of any damaged or lost products, we will file the claim with the shipper on your behalf. Please contact us for filing any claims within 2 days of receiving your order.
As we only accept packages that have been received and signed by a warehouse representative, the packages need to be delivered on working days. If your estimated delivery is on the weekend, you can ask your courier to reschedule the delivery so it is delivered on a weekday instead. Please note that Amazon offers the option to have packages delivered only during the weekdays. If you have an Amazon account, you can go to your delivery preferences and turn off weekend delivery.